Terms of Service

Babel Shield — Sixees Labs Pty (Ltd)
Last Updated: 20 July 2026
Effective Date: 5 May 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "Buyer", or "Customer") and Sixees Labs Pty (Ltd) ("we", "us", "our", or "Sixees Labs") governing your access to and use of the Babel Shield platform, website, API, client libraries, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Description of the Service

Babel Shield is a software-as-a-service (SaaS) content moderation platform that provides:

• An API and client libraries for automated content moderation.
• Real-time content analysis powered by machine-learning models, including third-party artificial intelligence providers.
• Tools and features for managing and filtering content submissions.
• Client-library form-field exclusion capabilities that prevent fields likely to contain sensitive data from being sent to the Service.

The Service is designed for businesses and developers seeking to moderate user-generated or submitted content. The specific features, limitations, and usage quotas available to you depend on your subscription plan.

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) and have the authority to enter into a binding agreement to use the Service. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials, including API keys.
• You are responsible for all activity that occurs under your account.
• You must promptly notify us at [email protected] if you become aware of any unauthorised use of your account.
• You agree to provide accurate, current, and complete information during registration and to keep your information updated.

4. Payment, Billing, and Reseller Status

4.1 Merchant of Record

All payments for the Service are processed by Paddle.com, which acts as our Merchant of Record. When you purchase a subscription, you are entering into a transaction with Paddle. Paddle is responsible for payment processing, tax collection, invoicing, and related compliance.

4.2 Pricing and Subscriptions

• Subscription plans and pricing are displayed on our website. All prices shown are exclusive of taxes. Applicable taxes (including VAT, GST, sales tax, and other local or country-specific taxes) will be calculated and added by Paddle at checkout based on your location. The total amount charged, including any applicable taxes, will be displayed before you confirm your purchase.
• By subscribing, you authorise Paddle to charge the applicable fees (plus any applicable taxes) on a recurring basis according to your chosen billing cycle (monthly or annual) until you cancel.
• We reserve the right to change pricing with reasonable notice. Changes to pricing will apply at the start of your next billing cycle. Tax amounts may vary between billing cycles if tax rates or your location change.

4.3 Free Trials

If we offer a free trial, you may be required to provide payment details. Unless you cancel before the trial period ends, your subscription will automatically convert to a paid plan and you will be charged the applicable fees.

5. Refund Policy

We offer a 30-day money-back guarantee from the date of your initial purchase. If you are not satisfied with the Service, you may request a full refund within 30 days of your first payment by contacting Paddle at https://paddle.net or via [email protected].

After the 30-day period:

• Monthly subscriptions: No refunds for the current billing period. You may cancel at any time, and your access will continue until the end of the current billing cycle.
• Annual subscriptions: Refund requests after the 30-day period will be assessed on a case-by-case basis by contacting us at [email protected].

Refunds are processed by Paddle in accordance with their refund procedures.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your subscription.

6.2 Prohibited Conduct

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to the Service, other accounts, or any systems or networks connected to the Service.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to transmit malware, spam, or other harmful content.
• Resell, sublicence, or redistribute access to the Service without our prior written consent.
• Exceed the usage limits of your subscription plan or use automated means to circumvent rate limits.
• Use the Service for any purpose that is unlawful, harmful, or otherwise objectionable.
• Misrepresent your identity or affiliation when using the Service.

6.3 API Usage

• Your use of the Babel Shield API is subject to the usage quotas and rate limits associated with your subscription plan.
• API keys are confidential and must not be shared or exposed publicly.
• We reserve the right to throttle, suspend, or revoke API access if we detect abuse or excessive usage.

7. Content and Data

7.1 Your Content

You retain all rights to the content you submit to the Service for moderation ("Your Content"). By submitting Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, process, and analyse Your Content (i) to provide the moderation Service to you, (ii) to operate, secure, debug, and audit the Service, and (iii) following sanitisation as described in Section 7.3, to retain a sanitised copy and, where we develop our own moderation models in the future, to use that copy to train, evaluate, and improve them. This licence ends with respect to operational copies of Your Content when those copies are deleted in the ordinary course (see Section 7.2 and our Privacy Policy), but survives in respect of the retained sanitised copy, any resulting trained model parameters, and any anonymised, aggregated, or otherwise non-identifiable derivatives.

7.2 Retention of Submitted Content

We retain Your Content for limited operational and product-improvement purposes, as set out in our Privacy Policy. In summary: operational copies of Your Content are retained for a period that depends on your subscription plan, as set out on our pricing page, and which we may adjust at our discretion, after which they are deleted. A separate, sanitised copy may be retained for the purposes described in our Privacy Policy, including the possible future training and evaluation of our own models. That copy is organised by customer account and request rather than by the identity of individual end-users, and may still contain personal data.

7.3 PII Sanitisation

Our client libraries provide features to exclude fields likely to contain sensitive data (such as payment-card fields) so that they are never submitted to the Service. You are responsible for configuring these field-exclusion features appropriately for your use case.

In addition, and regardless of whether content reaches us through our client libraries or a direct API call, before Your Content is transmitted to third-party AI providers or retained by us as a sanitised copy, it passes through an automated server-side sanitisation pipeline. This pipeline detects a defined set of personal-data types and replaces each detected value with a fixed, irreversible placeholder label. It redacts payment card numbers, United States Social Security numbers, telephone numbers, email addresses (removing the local part but deliberately preserving the domain as a spam signal), and IP addresses (both IPv4 and IPv6). It is a data-minimisation measure, not anonymisation: it does not detect personal names, postal addresses, dates of birth, or government identifiers other than United States Social Security numbers, and it does not eliminate the risk that residual identifiers remain. Content you submit may therefore be transmitted to and retained by third-party AI providers under their own terms (see Section 7.6 for our current provider's retention window), so you should not submit content to the Service that you would be unwilling to have processed in this way.

7.4 Opt-Out from Model Training

You may opt your account out of having Your Content retained for, or used in, the training or evaluation of our models by emailing [email protected]. Once an opt-out is in effect, Your Content received from that account thereafter will not be retained for, or used in, model training or evaluation. The opt-out does not affect (i) operational retention of Your Content as described in Section 7.2, (ii) any training that has already occurred, or (iii) any trained model parameters already produced. Content already held in the retained sanitised copy remains associated with your account, and on request we can locate and delete it.

7.5 Customer Responsibilities for End-User Data

Where Your Content includes personal data relating to your end users or other third parties, you are responsible for ensuring that you have a valid legal basis to submit that content to the Service for the purposes described in these Terms and our Privacy Policy, including retention of a sanitised copy and any future model training following sanitisation. You are responsible for providing any notices and obtaining any consents required under applicable law from your end users, and for honouring requests they make to you in respect of their data.

7.6 Third-Party AI Processing

Content submitted to the Service is also transmitted to third-party AI providers for real-time processing. Our current provider processes API content under its standard terms, may retain that content for up to approximately 30 days for abuse-monitoring and security purposes, and then deletes it. We do not use a zero-data-retention tier. We select providers that maintain appropriate data handling practices, but third-party providers process content under their own terms and policies, which may change from time to time.

7.7 No Sale of Your Content

We do not, and will never, sell Your Content or any personal data it contains, and we do not disclose it to third parties for their own independent purposes. Retaining and, in the future, using a sanitised copy of Your Content to train our own models is an internal use by us, not a sale or an onward disclosure. Our use of third-party AI providers is limited to processing on our behalf to deliver the Service, as described in Section 7.6 and our Privacy Policy.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its software, design, features, documentation, trademarks, machine-learning models and model parameters, and all related intellectual property, is owned by Sixees Labs Pty (Ltd) and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited licence to use it as described herein.

8.2 Feedback

If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Service without obligation to you.

9. Service Availability and Support

9.1 Availability

We endeavour to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable notice. The Service is provided on an "as is" and "as available" basis.

9.2 Support

Customer support is available via email at [email protected]. For billing, payment, and refund inquiries, please contact Paddle at https://paddle.net or [email protected].

10. Suspension and Termination

10.1 By You

You may cancel your subscription at any time through the Paddle customer portal or by contacting Paddle. Cancellation will take effect at the end of your current billing period.

10.2 By Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, if:

• You breach any provision of these Terms.
• Your use of the Service poses a security risk or may cause harm to us, the Service, or other users.
• Your account has been inactive for an extended period.
• We are required to do so by law.

10.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We may delete your account data after a reasonable retention period. The licence granted in Section 7.1 in respect of the retained sanitised copy, any resulting trained model parameters, and non-identifiable derivatives survives termination. Provisions that by their nature should survive termination will survive, including Sections 7.1 (to the extent stated), 8, 11, 12, and 13.

11. Limitation of Liability

11.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY MODERATION RESULTS OR OUTPUTS PROVIDED BY THE SERVICE. WE DO NOT WARRANT THAT PII SANITISATION WILL DETECT OR REMOVE EVERY ITEM OF PERSONALLY IDENTIFIABLE INFORMATION.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIXEES LABS PTY (LTD), ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US (VIA PADDLE) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sixees Labs Pty (Ltd) and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Content you submit to the Service, including any failure on your part to obtain the legal basis, notices, or consents required to submit that content for the purposes described in Section 7.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction in the Republic of South Africa.

13.3 EU Consumers

If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection laws. You may also bring proceedings in the courts of your country of residence.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable subscription terms, constitute the entire agreement between you and Sixees Labs regarding the Service and supersede all prior agreements.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

16. Contact Us

If you have questions about these Terms, please contact us:

Sixees Labs Pty (Ltd)
Email: [email protected]

For payment, billing, or refund inquiries, please contact Paddle:
Website: https://paddle.net
Email: [email protected]